Refund policy

At Boxed Up, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Returns & Exchanges

Returns or exchanges are accepted within 14 days of receiving your order, provided that the item is:

* Unused and in its original condition.
* In its original packaging.
* Complete with all accessories, parts, and labels.
* Accompanied by proof of purchase.

Items that have been used, assembled, damaged after delivery, or returned without their original packaging cannot be returned or exchanged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Boxed Up as soon as possible and provide your order details along with clear photos of the item.

Once verified, we will arrange a replacement or refund, as applicable.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed using the original payment method.

Processing times may vary depending on your bank or payment provider.

Delivery Fees

Original delivery fees are non-refundable, except when the return is due to an incorrect, damaged, or defective item supplied by Boxed Up.

Any return or exchange delivery charges may be the responsibility of the customer unless the item was incorrect or defective.

Non-Returnable Items

For hygiene and quality reasons, certain opened or used products may not be eligible for return.

Contact Us

For returns, exchanges, or refund requests, please contact the Boxed Up Customer Service Team through our official contact channels and provide your order number.